Rico Hancock
Front-End Developer
3+ years


HTML/CSSJavaScriptReactNodejsResponsive Web Design

Experience with


Awards & Accomplishments

Eagle Scout Award

Boy Scouts of America
August 2013

LDS Mission

Rancho Cucamonga California Mission
September 2014 - 2016

Certificate of Completion

March 2020

About me

I was raised in southeast Arizona in a small town. My interests during my youth included constructing various projects, playing soccer, and playing drums. Prior to discovering my passion for programming, I explored various career paths such as architecture, teaching, and mortuary science. However, I ultimately found that web development offered the opportunity to apply my passion for building to the digital realm.


Front End Developer
Full time
August 2021 – Present

As a front-end developer on a small team, I utilized the JAM stack and Gatsby framework to create a seamless user experience. I worked alongside a senior front-end developer, our lead developer, and a backend developer to deliver the best possible outcome. I conducted split testing to understand and determine the preferences of customers and optimize the site's performance. Additionally, I used Storybook to create a component library that made it easy for the design team to review and provide feedback. I was quick to respond to any bugs that arose and worked diligently to resolve them. Furthermore, I ensured that the site was compliant with accessibility standards and helped in improving site performance to provide the best customer experience.

Junior Developer
Part time
May 2021 – August 2021

I developed a recipe request system for communities using a variety of technologies including PHP, MySQL, HTML, CSS, and Javascript. Throughout the process, I actively incorporated feedback from the Menus team to ensure the final product met their specific needs and requirements.

Tier I Client Success Advocate/Trainer
Full time
Lehi, UT
June 2020 – March 2021

During my time at the company, I assisted customers through both inbound and outbound calls, tracking customer issues through a ticketing system. I also trained new customers on the software, conducting approximately 3-4 training calls per customer. I also developed a web extension to assist with my responsibilities and generated PDF templates for customers using HTML, CSS, and Javascript.

Technical Support Manager
Full time
January 2018 - December 2019

As a Technical Support representative, I assisted customers through both inbound and outbound calls, and trained over 30 new employees. I also improved training material for new employees and was assigned to help struggling employees improve their KPI statistics. Later on, I was promoted to Technical Support Supervisor, where I supervised a team of 6-8 agents and trained them through weekly call reviews. Additionally, I developed a troubleshooting web app that guides agents through troubleshooting alarm system equipment. The app was in use until February of 2022, with an average of 6,000 uses per month in Utah and the Philippines. My last role in the company was Technical Support Manager, where I produced department policies, procedures, reporting systems, and equipment troubleshooting material. I also conducted weekly meetings with company executives and other managers to discuss the state of the call center and identify ways to improve it.


Student Full Stack Web Developer
Lehi, UT
December 2019 – March 2020
Mortuary Science
Salt Lake Community College
Salt Lake City, Utah
June 2017 - August 2017